The 5 Most Common User Experience Errors That Drive Customers Away

Five Common UI/UX Errors That Drive Customers Away

Are you fed up with the fact that customers no longer enjoy using your website or app? It is time to put your UX (customer satisfaction) strategy to the test. The goal of user experience design (UX design) is to create a pleasant interaction between a user and a website or software product in order to increase the user’s level of satisfaction with the use of said website or product. A good user experience (UX) is appealing and interesting, and it leads the customer on a smooth journey from the time they land on the page to the point at which they make their desired conversion.

Developing a beautiful layout and a few eye-catching buttons are only part of what’s involved in user experience design (UX design). A user experience designer needs to be aware of the potential user journey and should make it as user-friendly as possible. This will enable you to guide the user through the website (or app) and get them to interact with the website.

1. Forgetting mental models

The mental model is the user’s mental model of how the product should work and how it should conform to the user’s expectations. The majority of these are user expectations, and they are based on previous experiences, user needs, other products, and so on. When customers put a product through its paces and find that the end result does not correspond to their expectations, there is a problem. The issue is that the majority of designers are preoccupied with conceptual models. The way that they perceive the product while ignoring the potential requirements of the user. Therefore, there is a distinction between the two types of models. This is not always a negative thing, but there are times when the difference is so significant that it leaves customers feeling very let down by the product. When designing, every UX designer needs to take into account both of these models. The design ought to be alluring and refined, but at the same time, it can’t be to the designer’s liking in any way. Designers are able to satisfy the actual requirements of product users if they keep the focus of their designs on the end user.

2. Unnecessary content making navigation more difficult

Important buttons known as call-to-action (CTA) elements are so named because they encourage users to carry out the desired action and drive conversions. Website/Application.

How frequently do you come across websites that, as soon as you load them, immediately close your screen and replace it with a popup that is the size of an entire page and asks you to sign up for a newsletter or request a free demo? The fact that these popups typically have a tiny “exit” icon somewhere at the top of the popup where users typically are unable to locate it is the most frustrating aspect of these windows. The natural flow of the customer journey is interrupted when screens are blocked with inappropriate images, which also compels users to take control and carry out predetermined actions. The result of all of this is a very poor user experience, annoyance, and frustration.

It causes the users frustration.

3. Putting innovation ahead of usability, which is a huge mistake

Users go to certain websites, like online stores, with the expectation that there will be a trolley in the top right corner of the page. The universal user experience guidelines for this kind of website are something that are included on each and every eCommerce website.

Users will become perplexed if a user experience designer decides to innovate and alter the conventional resume format. If the user lands on the homepage of the eCommerce site and does not see the trolley in the top right corner, it will be a significant barrier for the user to overcome, and it may even persuade the user to abandon their shopping session.

The most essential point to keep in mind in this context is that you must not make any changes to the fundamental components that facilitate easy and efficient navigation for users.

4. Carousel riding 

Carousels are extremely popular, but contrary to popular belief, they do not always offer anything of value to the person using them. The following is a list of the drawbacks of using a carousel on a website:

There is no significant value added; it is merely additional information. By automatically switching the images, you can give the users more control. Takes the focus away from the content of the page. In order to access real useful information, users should be encouraged to scroll down. To put it another way, a carousel is nothing more than a large image accompanied by a thumbnail. It’s no wonder that most users choose to skip. If you need to add a carousel to your website, make sure that your users have the ability to manage the carousel themselves (rather than having it managed automatically) and that they can provide valuable feedback for each image (make it clickable!).

5: Ignoring mobile UX

The number of people using mobile phones across the world is already very high and is expected to continue rising. Because of this, there has been a significant rise in the production of mobile applications. Although app purchases are the goal of every modern company, not all of these apps actually end up being purchased. Having said that, the average time spent using an app is only a few days. The app was deleted for a very straightforward reason. Poor user experience that makes it difficult for users to navigate your app and use it for the purpose for which it was designed.

The following are the most common UX errors made on mobile devices:

-It’s a cute little button, but you can’t see it when you’re using a mobile device.

-A massive copy that gives the impression of going on forever on your mobile device.

The quality of the image is very low. Confusing navigation. The navigational experience is another key distinction between the desktop and mobile user interfaces.

Users who access the desktop version of a website typically spend a significant amount of time browsing, whereas users accessing the mobile version of the website prefer to make as few touches as possible. Therefore, it is essential to ensure that mobile navigation is uncomplicated and uncomplicated and that the number of taps required is kept to a minimum (but be careful not to overdo it and maintain a balance).

Also, make sure to test your application on a variety of different devices. Your app will need to be redesigned to accommodate the various screen sizes and resolutions of the various devices that can be used to access it.


The quality of the user experience is significantly impacted by the speed at which your website or mobile application performs. Users might leave your website altogether if it takes too long to load or if they don’t click the button to sign up for your newsletter. It should come as no surprise that a UX designer does not bear sole responsibility for the functionality of a software product. However, the process of improving the product takes place behind the scenes, making it easy to forget or overlook something significant. We strongly suggest that you pay close attention to your analysis and investigate the areas of your site from which the most users exit. In addition, you can boost your user experience by enlisting the assistance of web design services and conducting performance audits, both of which will help you locate problem areas and solve them in a timely manner.

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